Dear Customers and Partners,

As a responsible bank, it is important for us not only to help stem or at least slow the spread of COVID-19, but also to protect our employees and customers. At the same time, we are taking all the necessary measures to maintain daily business operations and, in particular, to continue processing payment transactions as usual.

Furthermore, we aim to address the short-term, crisis-related liquidity problems of our corporate customers in Germany on an individual basis.

As a direct bank, we are accustomed to communicating with you primarily online and this communication channel continues being easiest means of contacting customer service for either business or private clients. Therefore, if you should need to contact us in the upcoming weeks, you can do so via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by using the contact form on our website https://www.procreditbank.de/en/contact.html. Please understand that there may be waiting times in the upcoming weeks if you choose to contact us by telephone

We thank you for your continued trust. Stay healthy!

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