Is my money safe with ProCredit Bank?

FAQs about online banking

How does e-Banking work at ProCredit Bank?

How can I change my e-Banking PIN?

What do I do if I forget my e-banking credentials?

FAQs about payment transactions for our company and private accounts

What is the fee for a SEPA transfer?

What is the fee for transfers within the ProPay group?

Who bears the cost of a transfer to an account belonging to the ProPay group?

What does BEN, OUR and SHA mean in international bank transfers?

What happens if my account does not have sufficient funds the cover the amount required for a transfer (transfer amount + any fees)?

Can I set up a standing order?

Can I change a standing order?

What happens if my account does not have sufficient funds on the payment date of a standing order?

Other than EUR, in which currencies can I make bank transfers?

Why is the BIC not accepted?

FAQs about our services for private customers

What are the requirements for opening an account?

Can I open a joint account?

How do I manage my account with ProCredit Bank Germany?

Can I authorise another person to access my account?

How can I change my reference account?

How do I change my contact information if I move?

FAQs about instant access savings accounts

Is a joint account acceptable as a reference account?

How frequently and in what form do I receive account statements?

How do I close my instant access savings account?

When will the interest on my balance be credited to my instant access savings account account?

FAQs about term deposits

Are account statements issued for term deposit accounts?

Is there a minimum investment amount for term deposit accounts?

Where will the interest earned on my term deposit account be credited?

What is the deadline for rolling over my term deposit with ProCredit Bank?

FAQs about taxes for private clients

How does the flat rate withholding tax (Abgeltungsteuer) affect me?

What is an exemption order (Freistellungsauftrag) and how do I issue one?

How can I find out how much of my saver’s allowance has been used up?

How can I check my current church tax mandate?

Why is church tax automatically deducted?

How can I object to the forwarding of my church tax status?

What happens if I officially leave the church during the year?

How do I obtain a tax certificate?

When are taxes deducted, and how often?

FAQs about our services for business clients

Is it necessary to inform the bank about every change entered into the Commercial Register?

What happens when the non-assessment certificate expires?

FAQs about our services for business accounts

Can I use the account as my main bank account?

How often will I receive bank statements?

How will I receive my account statements?

How are transactions cleared?

What happens if I enter the TAN incorrectly?

Is there a limit for e-Banking transfers?

Can I also manage the account via EBICS?

Can different rights be granted to users within e-Banking?

Do I also have to have an instant access savings account?

FAQs about the management of an instant access savings account without a company account

What is meant by sole signatory authorisation?

What happens if an authorised sole signatory leaves the company?

Who can perform transactions via online banking (e-Banking)?


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